I'm tagging on here because im facing the same issue.I'll go through the problem and what ive tried
I have a bolt v1 (blue board). I wasn't able to register it to the cloud and required support to register it for me.Now that thats done, I can see the bolt under my devices tab but it always shows as offline and product as NULL.
Regarding my device being offline. I am sure it is connected to the internet because i ran a code i had written a while back using the onboard bolt.js file( instead of the clouds boltcommands.js because it tries to use the cloud syntax by default) and jquery downloaded from a cdn and using jquery commands. The code works without any errors and downloads the jquery file without a problem.
About the product being null, I have tried writing a code on the cloud interface as well as uploading a html file directly from my computer. They both save as products, But when i try linking a product to a device, The popup which i assume is supposed to show me a list of devices is blank
And like @gowthamkrishnateja mentioned , when i try running a command from the cloud i get command timed out response
Also the API key has been enabled
so if anyone knows how to get around this, any help would be appreciated