Blue LED stop blinking after a single blink when it is powered

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I have an issue with the bolt device. It blinks once immediately after the device is powered. and the green led stay on. so, I can’t connect it with my Wifi. I tried many times by changing the USB cable and adapter. but still, it is not working. can you tell me what to do?

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Since you said you tried using different USB and adapter, please mail this issue to support@boltiot.com .
Once more try connecting it to through a different USB cable and adapter, connect adapter to wall socket and check, if problem persists then address your issue to the above specified mail. If there is a defect in the module the necessities will be done.

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I have already mailed it with the video. but the Bolt support has a HOLIDAY over weekend, i.e. Saturday and Sunday. Hence any email sent between Friday 3 PM to Monday 8 AM IST will be replied on Monday by 7 PM. So, I have asked on Bolt forum. well thank you for your response.