Board issue unable to connect device

i have issue with my device both leds are giving stable light and i am unable to connect device

try retying the setup process and if that doesn’t work make sure that you are logged into the same email that your bot cloud account is registered to.

The both leds when they are on giving a stable light then the green light indicating your bolt iot is connected and the blue light indicating your wifi is connected to the wifi and the its online…
please check your connection of the circuit …maybe that connection may not be connected properly…please see through and if then too it doesnt work…please message me i would like to help you more…