Bolt not working

sir i am facing a problem with my device as the blue LED is not working.When i first connected it
, the blue light and the green light was working fine but after a minute the blue LED stopped working.I tried connecting it with a different charger but still the blue light doesn’t work.during starting the green LED works properly as you mentioned in the training.but the Blue led won’t work.Please help me.

Hi @tomthomasjm37,

Please recored a video of the issue and upload it to google drive and then share the public link of the video to support@boltot.com After checking the video, we will arrange the replacement for your Bolt. (Once lockdown is over. )

Do let me know in case you need any other information.

sorry for delay in sending the videos.

sir i have send the videos.please watch them and help me fix it.please respond if u got the videos i sent.i am unable to do the course because i dont have a working bolt iot platform.please help me sir.