Hardware isnt showing in dashboard


I have done all the steps mentioned for linking the module to the cloud, in fact, the green and blue light is on(glowing) making me think the device is connected to cloud, but when I check my dashboard its mentioned HARDWARE(0). I have even tried in different wifi networks, but it said it’s already linked to cloud. But it isn’t as can be seen in dashboard hardware.
because of that I’m unable to do any further steps.
please help ASAP.