Issue regarding certification

I received 84 % marks in the certification test still i received a mail saying not eligible for the certification test . I hope you will resolve my issue as soon as possible since i need to submit the certificate in the college latest by 22nd June ,2023. Can you please share the order ID of your purchase so that we can verify this?

order id - #India42712

Hi Due to a syncing issue, your properties did not sync into our backend. I have manually updated them and enrolled you into the certificate generation workflow. You should receive the certificate by now. Do confirm the same.