Money is not refunded

I requested refund for Internet of Things and Machine Learning Training. The kit that was delivered to me was delivered back to you. It’s been two weeks and I didn’t get the refund. please look into this issue.
here is my email-id :

Hi @gopinath6300,
I have forwarded this to the team and we’ll get back to you shortly.

When will I get refund.

@gopinath6300 we are looking into it.

It’s been a month. When will I get valid reason.

@gopinath6300 I have asked the team to prioritize this. Most probably it would be resolved by Monday EOD.

It’s didn’t resolved. I didn’t got refund.