My Bolt disconnects automatically and then unable to connect again

Hi,

I have tried even after switching off all the devices, router, restarting the router and using only the Bolt. I am saying it connects, but drops within a second or few seconds. That is the problem. Also that happens when I switch on after a long no power to bolt. I have tried hours trying to connect with just bolt. but it never re-connects. This is very unusual to me as well, as if it can connect once, it should get connected again.

[To confirm this, what you can do is, power off (keep powered off) your WiFi, and then power up your Bolt WiFi module, and check for the BoltXXXX hotspot. If you can detect the hotspot in a stable manner 5 minutes after keeping your router off, then we know this is the issue. After that you can configure the Bolt WiFi module to connect to the mobile hotspot and get internet from your mobile.]

-> I tried this one as well. The bolt wifi appears and disappear immediately. There is no question of steady wifi from bolt for 5 minutes. I don’t know why this is happening.

I have asked my ISP to check the internet strength. Can you please confirm how much is needed as a minimum to connect to Bolt? They will come on Monday to verify.

Thanks,
Jitendra

Hi @vinayak.joshi, @rahul.singh1,

Have added a video and shared the link on email to support. Please check and advise.

Thanks.

Hi @mail2jitu,

It has got nothing to do with your internet connection, and got everything to do with your WiFi.

Go through the link below, and check the device info of your device.

Can you confirm that you have turned off the wifi which is mentioned in the device info for your device?

@vinayak.joshi I am not sure if you have seen the video. The Bolt wifi is not visible and hence, the app is not able to connect to bolt. The device doesn’t come online. I can’t do anything with device info in offline mode. I have turned off and on many times everyday and try to connect. I am not in a mood to keep on trying this. If you guys can help, please help else I WILL DUMP IT. This is not what I signed up for.
The bolt doesn’t transmit steady wifi and you are asking me to go to device info, when it doesn’t come online. I can’t waste everyday hours on this. Hope you understand.

Please don’t take it personally, but I have exhausted all my energy. Regards.

Hi @rahul.singh1 ,

Can you please take a look at the video I have shared and let me know. The bold doesn;t send steady wifi, in 6 minutes video, we say bolt signal for fraction of a second. Can this device be replaved?
Regards.

Hi,

I had seen the video before asking you to check the device info.

As per what I see in the video (subtle changes in the glowing pattern of the led) I can tell that the device is connecting and disconnecting from some wifi.

The reason that I asked you to check the device info is because the name of the wifi to which the device is supposed to connect to is listed in the device info.

During one of the setup attempts earlier, you may have tried to connect the device to some other WiFi ( this has happened to other users before)

The device info will clarify that.

Also, I feel you are doing your best to convince us to have the unit replaced, where as we are doing our best to make sure you have a working device in the shortest period of time.

Replacing a device takes time, which is much larger than debugging the issue.

Also if we simply replace the device without knowing the root cause of the issue, you might just face the same issue again. We definitely don’t want that to happen.

Please check the device info, and confirm whether you router wifi is listed there or some other wifi name is listed there.

If your router wifi is listed that we will replace the device.

Hi @vinayak.joshi1, Thanks for your email. This is much clear than earlier one. I confirm that the device info shows the same router Wifi name. I am ready to debug more on this, but this offline support is just wasting of time. If someone can help me over call, I am ready to try again, otherwise please initiate the replacement process. Please advise. Thanks and Regards.

Hi @mail2jitu ,

I have raised a kit replacement request for you. Please ensure you follow all the instructions given in the email

Hi @vinayak.joshi,

I have received the new device and that is working perfectly fine. I have removed the old device from my account as well. The old device is really faulty. Thanks for your understanding finally…

Regards, Jitendra

Hi @mail2jitu,

Please remember to ship the old device to address mentioned in the email.