Not able to connect to my bolt account

I am not to connect to my bolt account. internet is fully accessed by bolt device as green and blue lights are steady not blinking. Now, how can I get rid of this problem.

Hi,

You want to disconnect the Bolt device from the Cloud account? Kindly specify your query more clearly.

I advice u to check your internet connection properly and sign up with the mail what you have given at the time of buying the IOT.