Product quality not good

I had just started with bolt , when i plugged in USB cable in the cuboidal space given in bolt wifi device near Rs , the wifi blinked at first, but after some time when i again used it ,it did not blink, so i thought of removing USB cable connection with bolt by removing it from its small cuboidal space near Rs, but the cuboidal region also came out attached with USB cable… though i tried to take it out carefully …it was this much small and tight.
Now i can’t even complete my project . Just because that cuboidal region was too small and tight my whole kit is of no use now. What shall i do now?

Hi @191210020,

Apology the inconvenience, Please record a video of the issue and upload it to google drive and then share the public link of the video to support@boltiot.com. After reviewing the video, we will arrange the replacement of your Bolt device.

Do let me know in case you need further assistance.