Putty app is not taking input

putty app is not taking input.

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First, enter your Cloud Server’s IP address in the box and then click on Open. Afterward, the terminal opens up and asks for a user name. By default it’s ‘root’ and then it’ll request for your ‘password.’ You’ll get your password on your registered email ID. After typing the password for the first time it’ll prompt to change your password, this new password will be used the next time for logging in to your cloud server using SSH.

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issue had been resolved.