Reconnecting a device

Sir, i had to remove my device from the cloud for some reason and now both the blue and green LED are stable and are glowing but now i’m not able to add my device to the cloud even though both the LED’S are glowing and stable. I even re-installed the app but still both the LED’s continue to glow and i’m not able to add the device to the cloud. Please tell me what to do?

Sometimes we miss something, it is better to repeat the whole process from the start and update the firmware version of your device by cloud {unlink the device from anything you have connected it to} I hope that solves your problem… :+1:

I have unlinked the device from my cloud already but the blue and green LED’s continue to glow. How can restart the process with both the LED’s still glowing? I want to again create the bolt iot hotspot and restart the process but even after unlinking both the LED’s continue to glow

Hi @gjain1_be19,

Is the green led on? If yes, it means your Bolt is connected to your wifi (phone’s hotspot or wifi network) network. Change the password of your phone’s hotspot and follow the setup process again. Check this video

Do let me know in case you need any other information.

I have changed my wifi password and still the bolt iot module is showing the green led light stable and the blue light is not glowing. I have faced this issue many times and changing wifi password or restarting my wifi has not proved to be of use. Please help!

@gjain1_be19 It seems that your board is damaged because its not possible that the module gets connected to cloud(Green LED) without even connecting to the internet / Wifi (Blue led).

But sometimes when I give the module power then blue light blinks rapidly for some time along with green stable light but after 2-3 minutes the blue light goes off and only the green light is stable.

@gjain1_be19 Try changing your wifi password first and then debugging again.

I already tried changing my password but the problem is still the same.

I think u should use someone else’s device(someone else’s phone), switch its hotspot on and the repeat then whole setup process, using that hotspot.

Can you go to cloud dashboard and check to which wifi source the device is connected to?

Click the 3 vertical dots to the right of the device listing and then click device info.

There is also an option to disconnect the device from the wifi source in the same view. You can try that if your device is having one of the recent firmware.

If not, reset the password of the wifi source shown on the above page. The device should get disconnected and will go in the configuration mode, indicated by slow blinking Blue LED.

it means that u have unlinked ur device from the cloud… so now try reconnecting as advised in the setup video… or u can just install the bolt app and follow the instructions so as to register…