Refund initiated but no one picked

i have initiated the refund request for the bolt iot device. i also selected the pickup date for the device, but the pickup date went away and still it is with me. i have also not got the refund for the same. Please help me for the same.

Hiiiā€¦ @iarutkarsh , drop a mail at support@boltiot.com , describing your issue about the refund.