Training unaccessible

Hello Sir, I have ordered my training kit worth Rs 2750/- on COD n also received that order. I also paid the cash. It has been two weeks since that delivery but still, I am not able to access the training. For your convenience, I am attaching a screenshot here:

@aishwaryanigamunnao It may be that the delivery partner has forgotten to mark the order as paid. Can you please send a picture of the kit to and the order ID?