Unable to connect bolt device with boltiot app

my wifi module is showing both blue and green LED’s stable and the mobile app says the device is connected to cloud successfully, but the bolt.cloud website is not showing any connected devices. please help.

Hi @suparni.maitra ,
Do the following:
Change the password of your WiFi network. Then perform setup using the Bolt Mobile App. Once that’s done, if you want to revert your wifi to the previous password, do so and then set up your Bolt again by clicking the add device button in the Bolt Mobile App.

If it doesn’t work, let me know.

I searched on every forum on internet and eventually end up fixing this by giving WIFI access to play store.