Unable to connect

Turn off your home wifi and check if the green light is still on. Revert back once confirmed.

when i turn off my wifi Green light is still on.

Make sure any other wifi is not present there, which you connected it with previously.

If not, then take a video of the green light being ON, even if your wifi is OFF > Upload the video to drive > Send the public link of the video to support@boltiot.com and state your query in the body.

1 Like

My module got connected, THANKS A LOT for the help.


Hi @shivam.pandya9,

As @akshayan.sinha has mentioned, please share the video of the issue to support@boltiot.com . After checking the video, we will arrange the replacement for your device.

Do let me know in case you need any other information.