Unable to setup device again

I would like to connect the account on my bolt device. I have managed to unshare the device from both my accounts, but both blue and green LEDs are still glowing, and I am unable to setup my device from my mobile app again, and its showing “lost connection to bolt”. could you please disconnect my device manually so I can set it up again?

Hi @suparni.maitra ,
I think I have already replied to you? The team has been notified and will get back to you shortly.