What is the procedure to give back kit and get refund

Please Explain me step by step . I have been 3 days to get kit.
Thank you.

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Hello!
You can return the Bolt IoT kit within 10 days of delivery for a full refund provided the kit is not damaged and all the contents of the kit are returned safely!

Procedure to get refund:

  1. Open a web browser on your computer or laptop. You cannot apply for a refund via mobile phone.
  2. On the web browser go to https://cloud.boltiot.com and log in to the Bolt Cloud using the email id you used to place the order.
  3. Now go to https://cloud.boltiot.com/training. You will find your training listed there.
  4. If you paid for the order via cash on delivery (CoD), please keep your Bank account details such as the IFSC code and Account number ready for the next step.
  5. Click on the Refund button next to your training.
  6. The web page will then give you the required steps for getting the refund, depending on the training that you purchased.
  7. For training that requires a kit, you will be told to enter a date on which the kit can be picked up from you.

However, there are some special steps for Cash On Delivery (CoD) orders, these are:

  • Once you click on the refund button, you will be asked for the IFSC code and Account number to which amount can be transferred for the refund.
  • Once you upload these details, a small amount of money somewhere between Rs 1 and 2 (INR) will be transferred to your account. You will need to look at your bank account statement after raising the refund request, to see this amount.
  • Once this amount is credited to your account, you have to go to the Bolt Cloud’s training page as given previously, click on the refund button again, and enter this amount into the page.
  • Entering this amount on the web page will verify your account details with Bolt IoT and will also confirm that transferring the rest of the amount to this bank account will not have any issues.
  • Your full refund will be transferred to you only after the kit is received, and you can confirm your bank account details using the above steps.
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In case you are still facing any issues, you can take a screenshot of the issue you are facing and mail it to support@boltiot.com with the subject line “Issue in raising refund request”, and explain in detail the issue you are facing in the email body. Make sure to attach the screenshots while sending this email.

Hope that helps!

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