Wifi microcontroller module is already connected to others bolt cloud account

Hello sir, for the first time today I tried to connect the wifi microcontroller module to my cloud account but the bolt app is saying that it is already connected to someones other account.

Please suggest me a solution.

Hi @netam.n007 ,
Apologies for the inconvenience caused. I have taken this to the team and we’ll fix the issue as soon as possible.

The problem has not fixed yet. Please work on these as soon as possible.

@netam.n007 I would request you to wait until Monday, as we have Saturday and Sunday off. If the issue is not fixed on Monday by the end of the day, let us know.

@netam.n007 we have fixed the issue. Please check if it works now and let me know.

hii @raghav.srivastava,
Thanks to you and your team, the problem has fixed now.
Thanks again…

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@netam.n007 Anytime. We are always there to help.

Do let us know if you need any other help.

Hello. I am having the same issue. It says the module is already owned by someone else.
Please tell me what to do.

Noted @pedapudipranavi.20es Apologies for the issue. We have noted it and will unlink it from the email ID displayed to you so that you can do the Wifi Setup from your side.

Thank you. The problem has been fixed.