Blue and green led is on but not show in cloud

I am facing problem of not connecting bolt device to my app and cloud too. And i am using V2(white color board).
and after so many try, I receive this type of instruction that i am attaching below here as a Screenshot…

Kindly help me to connect my bolt to my cloud and app to.

Are you using Mobile Hotspot to connect? Please redo the process. Restart the module, wifi and app.

And make sure to let the connection establish properly. Once your Device is visible, you won’t face this issue again. Your wifi has to be turned on before turning on the bolt module.

For step by step reference - https://docs.boltiot.com/docs/setting-up-the-bolt-wifi-module

Let me know if you still face the issue.

For video reference - https://info.boltiot.com/how-to-setup-bolt