Device not connected to module but dashboard not appears

My iot module is not connected to wifi but it shows blue and green light constant on module and also dashboard not show me device.

while setting up on mobile did you connected to your wifi after connecting to bolt hotspot through bolt iot app

trun off the power supply to device and try again to connect with bolt app

Is there any wrong password condition for device? If 2-3 time wrong password are enter then device is not working?

I send you a pictures to explain my problem.

Above image shows device is connected to power supply.

Above image shows dashboard having no device connected.

Above pic shows module is not showing any kind of hotspot to connect.
All these three images are taken at same time while connecting. Now what can i do to add a device To dashboard and also add wifi network to add iot device.