Not received the kit

My name is Gaurang Rajvaidya. I had ordered the kit. It hasn’t arrived yet.After calling the support they said it went back for I didn’t respond the delivery. No update mail was received by me about the update of my order.Please do the needful.
Order Id:#India53163
TRACKING ID : NMBP0017266935

Hi @gaurang.rajvaidya22,

We have received your email at support@boltiot.com. We will look into it and let you know by the end of the day tomorrow.

Hi @gaurang.rajvaidya22

As discussed on call, thanks for confirming that you have received the kit.