Hello, I have successfully connected the Bolt WiFi module to my mobile phone, and the module has generated an ID and password. However, I am encountering an issue where the device is not appearing on my dashboard. Both the blue and green lights on the module are steadily illuminated
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Hi @pp6061671,
This issue is because you might have not done the complete wifi setup using your phone.
During the Wifi Setup in the Last Step you will have to click in Verify Wifi Setup button where your device gets linked to your mail ID.
Can you please share your Device ID and Email ID to which your device is to be linked so that we can do it from our end.
Hi @pp6061671 ,
Have you created an account in the Bolt Cloud with this Mail ID pp6061671@gmail.com??
Yes sir… I’ve created account
Please cross check the mail ID and the Bolt Device ID once and get your device ONLINE i,e Let both the LED’s glow and let me know so that I can link the device to the mail ID.
Because I see that there is no account created with the ID pp6061671@gmail.com in the Bolt Cloud.
Hi @pp6061671,
We have linked the device to the mail ID.
Now you should be able to view the device in the dashboard.
Thank you so much, sir. Now it’s visible.
I am facing the same issue. However as you have mentioned, the last step including the verification process did not come on my app. I believe you will need to connect the Device ID and Email ID from your end for me as well. The email ID for the Bolt IoT cloud account is aditig.1410@gmail.com.
Hi @aditig.1410
As discussed on call ,after you turned ON the Wi-Fi module , we were able to get the device ID and link it to your given email ID. Thank you for giving us confirmation that your Wi-Fi module is now connected and working.
For any other students facing this issue where both the green and blue are ON but you are unable to connect please follow these steps:
- Switch OFF your Wi-Fi module
- Open your phone Wi- Fi settings and turn ON your Bolt Wi-Fi module
- The Bolt Device id will be displayed in your phone Wi-Fi networks for a short period of time. Take a screenshot and note the bolt device ID.
- Share your Bolt device ID and email id with us so that we can link it.
By following these steps, the issue has to be resolved.
Hi, please open the bolt iot app again then start the same process for log in ,turn on location, mobile wifi & off your mobile data, then try to find out the bolt wifi in your wifi setting now connect it using the password as shown in bolt app screen now verify it,Once it set up your both blue & green led will start glowing for more visit [https://docs.boltiot.com/docs/setting-up-the-bolt-wifi-module]
Both the blue and green LEDs are on. But the device not appearing on the dashboard.
Device ID: Bolt6370877
Email ID: adwaitjoshidr1@gmail.com
Please assist.
Thanks.
We have linked your device ID with the given email id. Now the Bolt device should work as expected.
This issue was caused because the app might have not done the complete Wi-Fi setup for the device. During the Wi-F setup in the last step you had to click in Verify Wi-Fi Setup button where your device gets linked to your mail ID. If the app was not able to complete this step then the above issue occurs.
Please confirm your device working status. If you still face any issues please feel free to get back to us.
Confirming device working status: Bolt can be seen online on the dashboard now.
Thank you.
Both the blue and green LEDs are on. But the device not appearing on the dashboard.
Device ID: Bolt9095955
**Email ID: [aryajain1810@gmail.com]
Please assist me too. Would really appreciate
Thanks.
Sorry for the delayed response. As per your given BOLT id and email id, we have linked the bolt device with your given email id. Now the device should appear in the dashboard. If you still find issues please feel free to get back to us.
Happy learning!
thank you so much for the help!