Refund still not Received!

Hlo Bolt IOT, the reverse of courier is delivered to you on 27 Sept 2023 but the refund is not received in my account. As 10 days have been passed way, no refund amount is been credited to me.Please Check the issue and refund my money as soon as possible!!
My email is

Apologies for the delay @sahilhussain1356 We are looking into it. Be assured that the refund amount will be sent back to you. Allow us some time to process this in-depth so that we can go ahead and initiate the process.

Hello, @sahilhussain1356 Apologies for the inconvenience caused to you. We processed the refund when we received the kit on 28th Sep. However, this transaction failed so the refund was not processed.
We have sent you an email from asking for the bank account details. Please share the account details in order to reinitiate the refund.

Hello Sir, As you have sent email, I am sharing my details below to process the refund -

Account Number - 37988301466
IFSC : SBIN0007460

hello, @sahilhussain1356 We will process the refund and it should get refunded within 2-7 days. Please let us know in case if you do not get the refund by then.