While connecting to my bolt app it's showing that it's already owned by some other id

Bolt Setup
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I am facing the same issue can you tell me my ID

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Hello, I am Babushankar and my cloud account mail id is babushankar.offcl@gmail.com. I have a Bolt wifi module ID is BOLT3847879. I bought for my college project but I forget my bolt cloud account password and mail password is also lost, kindly remove the mail id from the cloud account the mail id is e7it039@sairamtap.edu.in. Kindly remove that and its also help for my doing upcoming iot projects thank you.

once again,
maild id e7it039@sairamtap.edu.in
bolt id BOLT3847879

@raghav.srivastava

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@babushankar.offcl
We have linked the BOLT3847879 after confirming with e7it039@sairamtap.edu.in.

You can login to cloud.boltiot.com with this email id. babushankar.offcl@gmail.com. You will be able to see the device.

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Thank You! for your reply and help