While connecting to my bolt app it's showing that it's already owned by some other id

Bolt Setup
1

While connecting to my bolt app it’s showing that it’s already owned by some other id which does not belong to me. Please kindly look into the matter ASAP
Showing Device is already owned by garvitgarg1995@gmail.com

2

Hello
Use the mail id and password that you have used to buy the physical kit and enter a relevant password you could easily access to follow the steps mentioned in the course to login with your bolt device. when you turn on the device it has its on hotspot which has its own password which you have to enter while connecting your device to the mobile. Before searching for the bolt wifi turn off your mobile data then search for bolt device hotspot. the page and start your learning.Better option is try to use forgot password and reset it and try again to login.

3

I know all of this I’ve used correct mail but it shows it’s registered in someone else’s name. I request to reset its access.

4

Hi @nagrawal.na1041,
I have forwarded this to the team and we’ll get back to you shortly. Please share your device ID.

5

Please be fast and here is the ID i found on Device
FCC ID = 2AHMR-ESP12S

6

@nagrawal.na1041 No that is not the device id, it is in the format BOLTXXXX, the same name you see when you first connect your bolt to your mobile over Wi-Fi. Please share that.

7

This is the find I found: BOLT9048230

8

@nagrawal.na1041 it is correct, the team will get back to you shortly.

9

@raghav.srivastava
I have got the same issue. It’s showing that it’s owned by another ID

10

Hey @Pranav,
I have forwarded this to the team and we’ll get back to you shortly. Please share your device ID.

11

Hi @raghav.srivastava ,
The ID is Bolt2917580,
Thank You.

12

Hey @raghav.srivastava , I would appreciate it if I could get any update on how long this is going to take.

13

@Pranav I have asked the team for an update and will let you know once I get it.

14

@raghav.srivastava any updates??

15

Hi,

Sorry for the trouble. I’ll make sure your issue is resolved by tomorrow end of day.

16

@ravi.ujjwal Will it get resolved??

17

@ashwin.salgaocar Please look into this.

18

@Pranav Apologies for the massive delay. This has been fixed now. The Bolt device(Bolt2917580) has been linked to your account. Do confirm the same. cc: @ravi.ujjwal

19

@ashwin.salgaocar Yes it is working now.
Thank you

20

@ashwin.salgaocar @ravi.ujjwal When will my issue will be resolved in a year or so?