Problem connecting the device

[namratamaleyvar72]

I had connected my device with my college wifi first and it was showing offline. Then i tried to connect it with the hotspot of another phone even then it was not connected and is still showing offline. I am unable to proceed because of this issue.

[vinayak.joshi]

Hi @namratamaleyvar72,

Please go through the topic below, you might get your answer there

Connecting Bolt to College University WiFi Network?

If you have connected your Bolt to your University/Collge wifi network and blue Led is stable but the Green led is not on. Then these could be the reason for this issue. Your university has the firewall that is stopping the connection from your Bolt to Bolt Cloud. University has two layers wifi security where MAC address is linked to internet access. Your university has Open internet connection. Solving the issue 1- You need to disconnect your Bolt from your university network and connect…

[xyuvrajx]

hi @namratamaleyvar72
please explain further does your bolt module shows green light after you connect it to hotspot if it does not show green light this means that there is problem with internet connection if it shows green light than only it will show online on the cloud